Terms and Agreement for Custom Ordering

Thank you for inquiring about custom designs with Kenna Bird. Please read the following before submitting your order form:

  • For custom work, a non-refundable down payment may be required up front ranging from 20-50% depending on the style of work. This will be included in your initial quote along with an estimated lead-time.
  • Two rounds of fittings are included with a custom garment. Any additional alterations may incur additional costs.
  • Cancellations can be discussed before completion of the project. However, once completed, the item will be non-refundable as this is a custom piece.